Perifit Care+ | Smart Kegel Exerciser
Bonjour Nathalie,
Merci d'avoir pris le temps de nous laisser une note.
Si vous rencontrez la moindre difficulté lors de votre entraînement ou si vous souhaitez nous faire part de vos remarques, n'hésitez pas à contacter notre équipe à support@perifit.co. Nous sommes toujours à votre écoute pour vous accompagner et vous aider à tirer le meilleur parti de votre expérience.
Excellente journée,
I keep getting messages that it is being “processed”. Either send it, or give me my money back.
Hi Aimee,
We're truly sorry for the stress and frustration caused by this situation.
According to the carrier's tracking, your order was marked as delivered on July 24th. As we haven't received any prior messages from you, a member of our support team will contact you shortly to investigate and find a quick solution together.
Please check your inbox so we can take care of this for you.
Warmly,
I still have not received this product. Ordered on July 20 and the tracking still says “shipment created”
Hi Elissa,
Thank you for bringing this to our attention, we're truly sorry for the delay.
Please rest assured that your request is our top priority. Our team member Fiona processed your message right away: an official investigation with the carrier has been opened, and we have already emailed you to arrange a new shipment.
We invite you to reply directly to Fiona's email so we can follow up closely together until your package arrives. We're fully committed to making this right for you.
Its ok but I find it too bothersome and it doesnt always stay in when Im doing the exercises.
Hi Tracy, Thank you for sharing your feedback. We're sorry to hear that the experience feels bothersome and that the device is slipping. Proper positioning and comfort are key to getting the best results. We noticed we haven't received any messages from you in our customer support queue yet, so our team has sent you an email so we can look into your routine together and help you find the right setup. Have a good day.
I have a lobg way to go but I can see a big improvement from using the perifit. I can now travel 2-3 hours before having to stop
Les capteurs fonctionnent pas à moitié ! Parfois ça dit que je contracte alors que je suis au repos !
Bonjour ! Nous vous remercions pour votre retour.
Nous sommes navrés de lire que vous rencontrez des difficultés avec votre appareil. Notre service client vous a envoyé un message il y a quelques jours avec plusieurs pistes d'ajustement pour vous aider. N'hésitez pas à répondre directement à leur message dès que vous aurez pu les tester, nous serons ravis de faire le point avec vous et de vous accompagner pas à pas.
Bonne journée.
I have had a horrible time with this company. I never received my order & am unable to get a refund. The company uses an AI BOT type of customer service & you go round & round without any resolution. I hope this helps others decide to use a different product!
Hi Lisa, we're truly sorry to hear about your experience.
Our support team has been actively working on your request since August 4th and sent several follow-up emails (most recently on August 17th).
I'll be personally reaching out to you again by email right now to ensure we resolve this together. Please check your Spam, Promotions, or Social folders in case our messages were misrouted.
We appreciate your feedback and hope to make things right.
I am really impressed so far, the games are fun and easy to follow. Letting you know your progress results after a pelvic workout. Is so helpfull and encouraging.
My scores have gone from about 200g to 600 g and I can really tell too--my pelvic floor feels much stronger. I wish I'd used it after my first baby. Thanks so much for a truly amazing product!
I had my Perifit Care+ for one month, and in full disclosure I have returned it however I did have a good experience and would recommend it. I had leakage trouble, tried pilates without noticing much change so chose Perifit to get targeted support for my pelvic floor. I think the app is great, really clear instructions and the games are genuinely engaging- difficult enough to stick with because you want to improve but easy enough not to dread them. Unfortunately for me, the contracting/lifting movements went excellent but the quick relax/release exercises were quite difficult. After a couple weeks of the activities and noticing that trend I decided to speak to a physiotherapist who confirmed I have an overactive pelvic floor which isn't what the Perifit Care+ was designed for so I have decided to return it. I'm grateful to have had this product as I wouldn't have had this insight otherwise, and I absolutely would recommend this to all friends who want to make sure they're doing exercises correctly, with feedback, and want to see their progress through the great app!
Pleased with the product design and quality, especially integral battery unit. Exercise rigor and complexity is also notable.
I don't like to sit still, but this game is fun!
None of the advanced features on the plus work at all. It cannot tell when I sit or stand at all. The tracking on regular contractions is worse than my old standard perifit, it's not more comfortable and I have more issues with it falling out. Their support has been replaced with what can't even be a latest generation AI. They keep replying with standard troubleshooting text for the regular device, it's like they don't even know the plus exists. I had issues with their support when my last one broke too, they refused to do any troubleshooting when it broke and would only offer me a discount code. I later fixed it myself and used it for months afterward with no issues. This used to be a good company but they've gone way down in recent years.
Hi,
We are truly sorry to read about your disappointment and frustration regarding your Perifit Care+ and your experience with our support team.
Please rest assured that your satisfaction is very important to us. We would love the opportunity to look into the issues you're reporting.
Please rest assured that a dedicated agent will get back to you as quickly as possible to help resolve these issues and guide you properly.
Thank you for your patience, and talk to you very soon!
The app is easy to use, the games are motivating, and I’ve noticed improvements in both my strength and confidence. It’s a worthwhile investment for anyone who wants to make pelvic floor training more effective and enjoyable.
Was depressing how weak my vaginal muscles were at the beginning. But each day there are incremental improvements. Worth the effort. Improved bladder function as well! Bonus.
The only thing I find disappointing is that the data from the games is not included in how you are getting on. The data is obviously there in the background, it could be provided separately. Other than that, it's just 10 minutes a day and really easy to use.
I really do have fun with this. It can be aggravating when I don’t get the placement just right but you’ll know. My only wish is that it would offer me some feedback on how to improve or what I need to improve. Like you can be bad at it but HOW do you get better. I need feedback.
I think it's great. It works really well. I'd love to have a free style type game where you can test how long you can squeeze it and what levels you can hold it at and for how long.
Or like an elevator type game where you can squeeze it and release.